Introduction
This statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information.
RubyandMe (“we”) promises to respect any personal data you share with us or that we get from other organisations, and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.
You can change the way we contact you or opt out of communications by:
Emailing: charlie@rubyandme.uk.com
We do not sell or share personal details to third parties for the purposes of marketing.
How and where we collect information about you
Social Media
Depending on your settings or the privacy policies for social media and messaging services such as Facebook , you might give us permission to access information from those accounts or services.
Website
The content of our website pages are for your general information and use only. They are subject to change without notice.
Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Recent government legislation means we are obliged to seek your agreement to the use of cookies when you visit our website. We collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.
Information available publicly
This may include information found in places such as Companies House and information that has been published in articles/ newspapers.
How we keep your information safe and who has access
We ensure that there are appropriate technical controls in place to protect your personal details. Our online forms are encrypted and network is protected and routinely monitored.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
How we keep your information up to date
Where possible we use publicly available sources to keep your records up to date; for example, the Post Office’s National Change of Address database and information provided to us by other organisations as above. We will not purchase new addresses on data subjects, but may use the information provided to mark records as ‘Gone Away’.
We appreciate it if you let us know if your contact details change.
How long is the information retained for
We are required to retain financial information for up to seven years. This includes details such as name and address.
How you can access and correct the information we have
You have a right to ask us to stop processing your personal data and, if it’s not necessary for the purpose you provided it to us for, we will do so. Contact us on 07780 600977, or email charlie@rubyandme.uk.com if you have any concerns.
You can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Acts. If we do hold information about you we will:
- Give you a description of it;
- Explain why we are holding it;
- Inform you who it could be disclosed to; and
- Let you have a copy of the information in an intelligible form.
To make a request, please email charlie@rubyandme.uk.com
If there are any discrepancies in the information, please let us know and we will correct them.
If you have any questions, please send these to charlie@rubyandme.uk.com or look on the Independent Commissioner’s Office website for more information ICO
Changes to this Statement
We may change this Privacy Statement from time-to-time.
Last updated on 7th November 2022.
We aim to protect our users’ privacy.
By submitting personal data to us in connection with the website you give your consent that all personal data that you submit will be processed by us in the manner and for the purposes described below. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Personal Data
We are committed to protecting the privacy of the users of our website. We are the sole owner of the information collected on the website. We will not sell, share, or rent this information to others in ways different from those disclosed in this statement.
We only collect personal data in order to provide you with the services you have requested and only hold such data for as long as necessary to enable us to provide you with the requested services. Once personal data is no longer needed it is deleted from our files.
We collect, store and use the following kinds of personal information: information about your computer and about your visits to and use of our websites (which may include your IP address, geographical location, browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through our website, and similar information); information relating to any enquiries you make concerning our services or purchases or donations you make (which may include your name, address, telephone number and email address).
We only use your personal information to: administer the website; enable you to use the services available on the website; send you the documents, templates and services that you have requested or purchased; send invoices to you; deal with enquiries and complaints made by you relating to our services.
RubyandMe complies with the Data Protection Act 1998 when dealing with personal data provided by customers. The Data Protection Act 1998 requires every data controller who is processing personal information in an automated form to notify, unless they are exempt.
RubyandMe also complies with the Privacy and Electronic Communications (EC Directive) Regulations 2003, thus we do not send unsolicited bulk e-mails. We only send e-mails to users who have enquired about our services.
You can request us to provide you with any personal information we hold about you, a fee may apply.
We may change this privacy statement from time to time. If we change our privacy statement we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the website will constitute your agreement to any such changes.
Disclosures
We do not share, sell or disclose to third parties any personal data disclosed to us.
We only disclose information about you: to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; in order to establish, exercise or defend our legal rights.
Our website contains links to other websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by us on our website.
Contact
If you have any questions at all about this statement or the website, or about how we use and process your personal information, please do not hesitate to contact us by e-mail at charlie@rubyandMe.uk.com